Online Shopping help (not TLP)

Jennifer, I would contact the store. Has the money come out of your bank account?
Also is it a business you have bought from before?

 

Yep, I agree with Anne-Marie...contact the store and then, if you don't get anywhere with them, contact Paypal! I would ask if they have any kind of tracking information for it or could tell you exactly when and how it was shipped.

 

I do not think Paypal will be able to help with whether the goods have been shipped or not.

Before ordering did you make sure they ship to overseas?
I got caught once here within Australia... buying something from Tasmania .. they took my money but did not send the goods as legally they could not.. it was seed potatoes. I did not think about the interstate rules on produce.

 

Did they provide a tracking number? I once had something from LEGO get stuck in customs, but I had a tracking number (plus LEGO emailed me and then I called to follow up).(I ask because if it's stuck in customs, then that might explain it. And if there isn't a tracking number but the company claims to provide it, then you can use that as a reason to cancel the transaction on their end.)

I hope you get this figured out. And hopefully PayPal helps you out if the store won't!

 

I would notify PayPal also. there is a window that you have to notify about not receiving something.

 

That is good to know as I did not think Paypal would help as they are just a service for payments.

 

basically you can "dispute" it, kind of like you can with a credit card. Then the liability falls on the seller to prove they actually shipped the item, etc. I don't know exactly how it works, but in the fabric groups on Facebook, people are contacting paypal all the time for fabric that they pre ordered and then the seller skips out!

 

Hey @littlekiwi - sometimes the tracking codes don't work from other countries. I've had this happen when ordering from the US before. I'm in Canada. If you wanted to PM me the shipping company's name (Canada Post, UPS, FedEx), and the tracking number they sent to you, I can see if I can use the tracking code from within Canada, and double check that your package was shipped.

 

Gah! that is nuts. I will tell you that I ordered something from Oz on January 26th and it arrived at my house yesterday. I think I paid $13 for shipping. If you can get a shipping number from the seller, or need some muscle in Canada, just let me know! I am sort of lawyer-ish (I have a law degree, and I work in the legal field, but am not a lawyer per se), and can be very intimidating over the telephone.

 

I know that from the US even non trackable packages have a customs number that can be used to check on something. Only letters don't receive a customs number typically. I don't know if Canada has the same?
Good luck! I hope it either shows up or you get your money back!

 

Jennifer- If you do file a dispute with PayPal, you have to follow it up with filing an actual CLAIM to get your money back within 7 days.

I didn’t realize that once and lost money after the seller never acknowledged me. The initial dispute is only to give the seller a chance to respond. @littlekiwi

 

If there’s no tracking number, I would proceed with filing a claim with PayPal.