Help, please, with getting order completed

Discussion in 'Help Pad' started by bonnenuit, Feb 27, 2017.

  1. bonnenuit

    bonnenuit Why do I always have to be Captain?

    Messages:
    4,202
    Joined:
    Dec 22, 2015
    I placed an order today for Etc by Danyale's Brighter Days kit checking out with the authorize.net credit card option the way I always do. I got this message upon processing:
    "An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

    This transaction has been approved.

    It is advisable for you to contact the merchant to verify that you will receive the product or service."

    I sent an email to the TLP Customer Service email address immediately.

    I later received by email my Auto Receipt from authorize.net showing that payment has been made for order #970105.

    Here in the store, however, my order still shows as not finished and I have not received my TLP receipt and download link.
     
  2. Dalis

    Dalis Jose Cuervo is NOT a good friend

    Messages:
    22,456
    Joined:
    May 6, 2011
  3. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

    Messages:
    20,923
    Joined:
    Mar 9, 2009
    Judy, I sent a response to you in customer service with your download link. :)
     
    bonnenuit likes this.
  4. bonnenuit

    bonnenuit Why do I always have to be Captain?

    Messages:
    4,202
    Joined:
    Dec 22, 2015
    Got it! Thanks for getting this resolved.
     
    bestcee and bellbird like this.
  5. mollyc

    mollyc PrettyPinkPicturesPlease

    Messages:
    3,185
    Joined:
    Dec 16, 2012
    @lmccandless I sent you a PM, but I had this same problem with an order today. When you have a chance could you send my links? Thank you! :) xoxoxo
     
  6. mollyc

    mollyc PrettyPinkPicturesPlease

    Messages:
    3,185
    Joined:
    Dec 16, 2012
    Maybe Laura @lmccandless is away for the weekend? Is there anyone else who can help?
     
  7. jk703

    jk703 CEO of Anything and Everything, Everywhere

    Messages:
    13,408
    Joined:
    Sep 17, 2012
    Danyale and mollyc like this.
  8. mollyc

    mollyc PrettyPinkPicturesPlease

    Messages:
    3,185
    Joined:
    Dec 16, 2012
  9. mrs2a50

    mrs2a50 Pretty much the best.ever.

    Messages:
    15,664
    Joined:
    Apr 12, 2007
    @mollyc Sorry, but Nancy or Laura will need to take care of this. While they are usually very prompt to respond, customer service can take between 24 and 48 hours to respond, so please be patient with them!
     
    mollyc likes this.
  10. lmccandless

    lmccandless The Force is strong with this one. Boss of the Applesauce

    Messages:
    20,923
    Joined:
    Mar 9, 2009
    @mollyc - I sent your download link to you via email and PM here in the forum. Sorry for the delay - I was traveling all day yesterday.
     

Share This Page